Curriculum Vitae
Professional Summary
Accomplished Service Manager and IT Leader with 20+ years of experience in IT service management, digital transformation, and team leadership. Proven track record in implementing ITIL practices and driving operational excellence.
Work Experience
Assistant Director ITSM
Sysmex Europe | April 2023 - September 2024
Hamburg, Germany
- • Manager of Services & Support, reporting to EMEA CIO
- • Responsible for Service Desk and operational excellence
- • Led digital transformation initiatives and ITIL implementation
Education
Global Executive MBA
University of Pittsburgh - Joseph M. Katz Graduate School of Business | 2008 - 2009
Business Administration and Management, General
Computer Engineer
Universidad de Zaragoza
Skills
- • IT Service Management (ITSM)
- • Digital Transformation
- • Team Leadership
- • ITIL Practices
- • Project Management
- • Problem Solving